Privacy Policy

Effective Date: December 19, 2024
Website Name: Patricia Lavigne
Business Name: Patricia Lavigne
Email: info@patricia-lavigne.com
Address: Mississauga, Ontario

1. Introduction

This Privacy Policy explains how Patricia Lavigne (“we,” “our,” “us”) collects, uses, stores, and protects your personal data. By accessing or using our website and services, you consent to the practices described in this policy. We are committed to safeguarding your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Data Collection

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number.
  • Transaction Information: Payment details, billing address, and order history.
  • Usage Data: IP address, browser type, operating system, and website usage patterns.
  • Communication Data: Information shared when you contact us, such as email correspondence.

We collect data when you:

  • Purchase a product or service.
  • Register for courses, workshops, or support groups.
  • Subscribe to our newsletter.
  • Interact with our website.

3. Data Usage

We use your personal data for the following purposes:

  • Service Delivery: To process orders, provide products and services, and manage customer relationships.
  • Communication: To send transactional emails, respond to inquiries, and provide updates about our offerings.
  • Marketing: To send newsletters and promotional materials, subject to your consent.
  • Improvement: To analyze website usage and improve user experience.
  • Legal Compliance: To fulfill our legal obligations.

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Consent: When you subscribe to our newsletter or opt-in to marketing communications.
  • Contractual Necessity: To fulfill orders and provide services.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Legitimate Interests: To improve our website, services, and customer experience.

5. Data Storage and Retention

We store your data securely using encryption and access controls. Personal data is retained only as long as necessary to:

  • Provide the requested services.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

6. Data Sharing

We do not sell or rent your personal data. We may share your data with:

  • Service Providers: Trusted third parties who assist in payment processing, email delivery, or website hosting, under strict confidentiality agreements.
  • Legal Authorities: When required by law or to protect our legal rights.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic. Cookies may collect information such as:

  • Browsing activity on our site.
  • Preferences and settings.

You can manage or disable cookies through your browser settings.

8. Users’ Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccuracies in your data.
  • Deletion: Request the deletion of your personal data, subject to legal requirements.
  • Objection: Object to processing for direct marketing purposes.
  • Portability: Request transfer of your data to another provider.
  • Withdraw Consent: Revoke your consent for data processing at any time.

To exercise these rights, contact us at info@patricia-lavigne.com. We will respond to requests within 30 days.

9. Security Measures

We implement robust security measures to protect your personal data, including:

  • SSL encryption for data transmission.
  • Firewalls and secure servers.
  • Restricted access to sensitive data.
  • Regular security audits and updates.

10. Children’s Privacy

Our website and services are not intended for children under 18. We do not knowingly collect data from minors. If you believe we have collected data from a child, please contact us immediately.

11. International Data Transfers

If you access our website from outside Canada, your data may be transferred and stored in Canada. By using our services, you consent to such data transfers.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing personal data.

13. Updates to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

14. Contact Information

For questions or concerns about this Privacy Policy or data practices, please contact us at:
Email: info@patricia-lavigne.com
Address: Mississauga, Ontario

By using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.