Refunds and Returns Policy

Effective Date: December 19, 2024
Website Name: Patricia Lavigne
Business Name: Patricia Lavigne
Email: info@patricia-lavigne.com
Address: Mississauga, Ontario

1. Introduction

At Patricia Lavigne, we strive to ensure customer satisfaction with every purchase. This Refunds and Returns Policy outlines the terms, conditions, and procedures for returning products or requesting refunds. By making a purchase, you agree to the conditions set forth in this policy.

2. Products Covered by This Policy

This policy applies to:

  • Books: Purchased directly through Amazon (refer to Amazon’s return policies).
  • Services: Courses, workshops, and support groups purchased through our website.

3. Books Purchased via Amazon

Books sold by Patricia Lavigne are available exclusively through Amazon. All returns, refunds, or exchanges for books must be handled directly through Amazon, subject to their return and refund policies. Please visit Amazon’s Return Policy for detailed information.

4. Refund and Cancellation Policy for Services

4.1 Eligibility for Refunds

Refunds for services such as courses, workshops, and support groups are available under the following conditions:

  • Requests must be made at least 7 days before the start date of the service.
  • Refunds are not available for services already rendered or partially attended.

4.2 Refund Process

To request a refund for a service:

  1. Contact Us: Send an email to info@patricia-lavigne.com with the subject line “Refund Request.”
  2. Provide Details: Include your name, email address, purchase date, and the reason for the refund.
  3. Processing Time: Refund requests are reviewed within 5 business days of submission. Approved refunds will be issued within 7 business days to the original payment method.

5. Cancellation Policy

  • Courses and Workshops: Cancellations made 7 days or more before the start date are eligible for a full refund. Cancellations made less than 7 days before the start date are not eligible for a refund.
  • Support Groups: Payments are non-refundable once the group has commenced.

6. Non-Refundable Items

The following items and services are non-refundable:

  • Books purchased via Amazon.
  • Digital products or downloadable resources once accessed or downloaded.
  • Services rendered or partially attended.

7. Fees and Costs

  • Refunds are processed without additional fees.
  • Customers are responsible for any bank or transaction fees incurred during the refund process.

8. How to Initiate a Return or Refund

To initiate a return or refund:

  1. Email: Contact info@patricia-lavigne.com with the subject line “Return/Refund Request.”
  2. Include Information: Provide your order details, proof of purchase, and reason for the return or refund.
  3. Follow Instructions: Our team will provide further instructions based on the nature of your request.

9. Contact Information for Customer Support

For inquiries about returns or refunds, contact us via:

Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM (EST).

10. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the revised policy.

By making a purchase, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.